Defect & Replacement Policy
DEFECT & REPLACEMENT POLICY
KNOB Life is a brand owned and operated by The Looke LLC, a Michigan limited liability company ("KNOB Life", "we", "our" or "us").
At KNOB Life, our products are sold “as is” and are intended to be enjoyed responsibly. While we do not offer formal product warranties, implied or express, but we do stand behind the overall quality of what we ship.
If your item arrives with a verified manufacturing defect or significant product flaw, please contact us within 30 days of delivery for review.
Approved claims may qualify for a replacement product at our discretion.
What May Qualify
Examples of eligible defects may include:
- Major manufacturing flaws
- Incorrectly produced items
- Structural defects affecting normal intended use
- Printing or assembly issues beyond normal variation
What Is Not Covered
This policy does not cover:
- Normal wear and tear
- Cosmetic imperfections considered minor
- Damage caused by misuse, dropping, accidents, improper care, or modification
- Dissatisfaction with sizing, color variation, or personal preference
- Damage caused during improper cleaning or handling
- Issues reported after the 30-day reporting window
Products damaged through excessive enthusiasm, questionable decision-making, or failure to respect your KNOB are also excluded.
Claim Requirements
To request review of a potential defect:
- Provide your order number
- Include clear photos of the issue
- Contact us within 30 days of confirmed delivery
Failure to provide sufficient documentation may result in denial of the request.
Replacement Discretion
KNOB Life reserves the right to:
- determine whether a defect qualifies
- deny claims that fall outside this policy
- issue a replacement product when appropriate
- substitute comparable product styles or versions when necessary
Replacement approvals do not create or imply any ongoing warranty coverage.
Final Notes
By purchasing from KNOB Life, customers acknowledge and accept this Defect & Replacement Policy as part of our overall Terms of Service.
Grip responsibly. Sip confidently. Enjoy KNOB Life.